Provincial standards for accommodation and health services are designed to ensure home care, supportive living and long-term care operators provide quality health and accommodation related services to their clients and residents.
Edmonton, Alberta T5J 2N3. Alberta Health Services’ patient relations department, accommodation standards not being followed, unlicensed supportive living settings providing accommodation and support services for 4 or more adults, name of the municipality where the accommodation is located, name of the organization operating the accommodation, if known, name of the accommodation manager and their phone number, if known, a brief summary of your concern or complaint and when it occurred, name(s) and title(s) of people you have spoken to about your concern or complaint, for example, the manager, senior manager or board member, and their involvement in trying to resolve your concern or complaint.
Compliance and Monitoring Branch Alberta Health 10025 Jasper Avenue NW PO Box 1360 Stn. If you have concerns about the treatment or services you or someone else is receiving at a residential addiction treatment facility, please contact the facility manager first. Toll free: 310-0000 before the phone number (in Alberta)
They must also respond to resident and family requests and concerns, provide information about resident and family councils and support t… A complaints officer will collect the necessary details to follow up on your concern – have as much of the following information available as possible: name and address (including municipality) of the facility/service provider, a brief summary of your concern or complaint and when it occurred, name(s), title(s) and contact numbers of people you have spoken to about your concern or complaint (for example, the manager, senior manager or board member) and their involvement in trying to resolve it.
Service providers are required to post their licence on their website and in their facility where it can be easily seen by the public. Supportive Living Accommodation Licensing Act, Supportive Living Accommodation Standards, inspection and investigations results on the Accommodation Standards reporting website, 2018 Continuing Care Health Service Standards, 2018 Continuing Care Health Services Standards Information Guide, Accommodation and health service standards. These standards are designed to support a safe and comfortable environment for residents and set expectations for the quality of accommodation services such as meals, housekeeping and maintenance. Alberta Health monitors all supportive living and long-term care accommodations for compliance to the Accommodation Standards, minimally on an annual basis. The legislation requires facility operators to make residents and their family aware of their right to establish a council. Phone: 780-644-8428 The Healthy Environments and Consumer Safety Branch, Health Canada. Residential addiction treatment service providers must meet core requirements and be licensed by the government. Contact the case manager for home care, or the manager of the accommodation for supportive living and long-term care, who oversees the delivery of those services. COVID-19: Cases are rising in the Edmonton Zone.
Mailing Address. We then determine next steps, which may include an investigation. New public health measures are recommended to help stop the spread in the area. ensures service providers have core requirements such as policy and procedures for: record creation, maintenance and retention, gives government authority to address complaints and concerns and to amend, suspend or cancel a service provider's operating licence, creates the new College of Counselling Therapy of Alberta under the. The act: 1. requires all residential addiction treatment providers to have a licence 2. ensures service providers have core requirements such as policy and procedures for: 2.1. consent to services 2.2. service contracts 2.3. incident prevention and response 2.4. critical incident reporting 2.5. record creation, maintenance and retention 3. gives government authority … Personal and health information is managed in accordance with the. Learn more. Chief Ethics and Compliance Officer Email: complianceofficer@ahs.ca. You will receive a follow up a letter with the outcome of your complaint. The certificate indicates that the operator is either in full compliance to the accommodation standards or not in full compliance by identifying the non-compliant standards. 9th Floor, Southport Tower 10301 Southport Lane SW Calgary, Alberta T2W 1S7. If you feel your concerns about health care services are not addressed to your satisfaction, or if you are unsure of how to contact the relevant case manager or facility administration, contact Alberta Health Services’ patient relations department.
Compliance and Monitoring Branch. The word Branch is also used to refer to the collective of Programmes that comprise the Branch.
The legislation gives residents and their families the right to establish self-governing councils at any long-term care and licensed supportive living facility that serves 4 or more people. To appeal the decision of a complaints officer, complete a Complaint Decision Appeal form (PDF, 135 KB). If your concern or complaint is still unresolved, contact us if it is about: If you are a current residential addiction treatment service provider and have not yet applied for a licence, or if you plan to open a new treatment facility, contact Compliance and Monitoring to begin the licensing process. Learn more. Fax: 780-644-8729 Alberta Health You may also make a specific complaint related to a continuing care accommodation or service. Significant non-compliance can result in enforcement action.
We will assess the risks associated with your complaint, and may conduct an investigation and/or contact other relevant authorities as required. It is easily recognizable and provides assurances to the residents, family members, general public, If you have a concern about possible abuse, please contact the Provincial Abuse Line at 1-855-4HELPAB (4435722). If your concern or complaint is still unresolved, contact us about: Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays), Toll free: 1-888-357-9339 (in Alberta) Inspections are under the direction of the department's regional Enforcement and Monitoring managers. If you disagree with a decision made by Compliance and Monitoring regarding a residential addiction treatment provider licence, you may be able to appeal it.
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